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Returns and Cancellation Policy

Cancellation Policy

Orders can only be cancelled within 12 hours within the time of purchase. After this time period, we have already begin processing on your order and will not be able to cancel the order.

Order packages can sometimes take longer than expected to arrive. Even though we fully understand customers want to receive their orders as soon as possible, we suggest customers to wait up to 14 - 21 days just in case there is some hold up in the postal service. Please contact us and we will do our best to rectify the situation if you are still waiting for your products after 21 days.

Return Policy

If you're not 100% satisfied with your order, or simply need to return it, we'll take care of it for you. You can return any products in your order within 48 hours of receipt. A 30% restocking fee plus the order shipping charge will be deducted from the refund amount which will be credited back to your original payment method. Satisfaction-Guaranteed.

Refunds will require the customer to return ship the items for inspection in which we will then process your request and process refund. Refunds can take up to thirty days to show on your credit statement. These delays are due to credit card and bank processing times.  We do not provide cash or check refunds for security reasons.


We require all items that are being shipped back to have a shipping service that supply a tracking number.  We do not guarantee that we will receive your returned item.

Returned items must be in their original packaging, unopened, unworn, unwashed and undamaged.  If a product is returned in any condition other than it's original state, we hold the right to reject your return and not issue the refund. You will be responsible for paying the full return shipping of your products.

Return Address

Etzetra
10685-B Hazelhurst Dr. # 18440
Houston, TX 77043
USA